Become part of a team with a global impact

Think big

At Big Sofa we build technology that helps clients better understand human truths. We’re looking for talented individuals. Our offices are in London and Philadelphia.

Current positions

A better way to understand human behaviour

Big Sofa is a technology business that’s grown out of an insight consultancy. We help organisations make sense of an ever increasing flood of images and video by creating bespoke spaces in our powerful online platform to help them capture, organise and search media; and through using our insight and consulting skills to help them analyse, make sense of it and generate meaning. Combined, we enable deeper consumer understanding, better collaboration and innovation in organisations.

We’re working with some of the biggest agencies in the consumer intelligence sector and multinational clients. It’s a fast paced, flexible environment where intelligence, curiosity and creativity are fundamental parts of how we work. We’re agile and open to ideas; and everyone who works for us has a role in shaping the company’s future as we grow.

Open Positions

US - Client Director, North AmericaDoylestown, PA Area (also open to Remote Working)
Full Time - Client Services

The Story of Big Sofa

Big Sofa Technologies is an insight-led technology company. We were founded out of a desire to put people back at the center of research and really be able to hear their stories. Our history began with carrying an inflatable sofa around the streets of London and asked people to share their stories, on video, with no predetermined set of questions or responses. Just a conversation about what mattered in their lives. 

While the sofa is no longer carried around, the passion to understand real consumer behavior and language still persists.  Thus, a technology was developed that allows people to easily capture, store, and analyze large amounts of visual content of consumers. Even more exciting is the realization that the world’s biggest brands can get closer to their customers by better understanding human behavior and the use of their products; all through the power of video! Our technology and innovative approaches are changing how clients capture data and understand their customers. We believe that true authentic human understanding is observed rather than reported and we support Brands who wish to become closer to their customers through the power of video.

We are expanding our US team and looking for an individual that is self-driven, energetic, and passionate about what they do! Join our business development division as a Client Director, to help Big Sofa expand its presence in the US.   Your role will by supporting day-to-day project needs as well as contribute to overall business objectives.


As a Client Director, your responsibilities will include…

- Driving forward revenue growth for Big Sofa in the US

- Developing and maintaining close relationships with client contacts

- Gaining an understanding of the clients’ general business needs and pain points, to create and influence strategic solutions utilizing Big Sofas platform.

- Provide regular updates to Sr. Management and Leadership teams

- Record and track key client metrics; monitoring client health

- Develop and execute research design in close partnership with delivery teams

- Spread the word of Big Sofa’s capabilities at client meetings, networking events, conferences, and via social media

- Communicate regularly with clients on new product functionality and services

Desired experience & skills include…

- 7+ years in the market research industry (agency and brand experience preferred)

- 5+ years in account/client management/business development

- Clear understanding of the Insights industry and how to engage clients with a strong knowledge of research design and execution

- Experience in the tech-enabled insight space

- Initiative and drive to develop new client opportunities

- A track record of winning new business and developing productive client relationships

- Willingness to travel as needed for client face-to-face meetings

- Comfortable using technology tools and learning new technology

- A team player with an interest in developing talent and creating a positive company culture


Job Type: Full-time

Location: Doylestown, PA Area (but open to remote working)

Salary: Big Sofa offers a competitive benefits and salary package


How to Apply

Please email your resume along with a cover letter telling us why you want the role and why you’d be great at it. Please send your application (with the role listed in the subject of your email) to Ebony at careers@bigsofatech.com

Please Note: Applications without a cover letter specific to this role will be automatically rejected. No agencies please.

US - Project ManagerDoylestown, PA
Full Time - Project Management - Client Services

The Story of Big Sofa

Big Sofa Technologies is an insight-led technology company. We were founded out of a desire to put people back at the center of research and really be able to hear their stories. Our history began with carrying an inflatable sofa around the streets of London and asked people to share their stories, on video, with no predetermined set of questions or responses. Just a conversation about what mattered in their lives. 

While the sofa is no longer carried around, the passion to understand real consumer behavior and language  continued. Thus, a technology was developed that allowed people to easily capture, store, and analyze large amounts of visual content of consumers. Even more exciting was the realization that the world’s biggest brands can get closer to their customers by better understanding human behavior and the use of their products; all through the power of video! Our technology and innovative approaches are changing how clients capture data from and understand their customers. We believe that true authentic human understanding is observed rather than reported and we support Brands who wish to become closer to their customers through the power of video.

We are expanding our US team and are looking for an individual that is self-driven, energetic, and passionate about what they do!  As a Project Manager, you will help Big Sofa expand its presence in the US by supporting day-to-day project needs as well as contribute to overall business objectives.


Desired characteristics for this role…

- Strong organization skills and attention to details

- Strong collaboration skills and interest in working with a hardworking and extremely talented global team

- A love of solving problems, think outside the box, champion ideas, and collaborate with other thought leading team members

- A sense of curiosity and passion to learn

- Comfortable with taking risks, trying something new, and learning when things don’t go well.

- Comfortable with new technology and enjoy taking the lead on supporting research needs that require technical support

- Strong communication skills (able to actively listen to understand the needs of others.)

- Ability to be agile and maintain excitement towards the role despite changing priorities and responsibilities

- A willingness to roll up your sleeves to help, even if it is outside of your day to day job


Other preferred experience…

- BA/BS degree

- Microsoft and Google office products

- Previous work experience whether in school or outside of school

- Willingness to work in a flexible work environment that could include an office space in Doylestown and the occasional coffee shop


Job Type: Full-time

Location: Doylestown, PA Area

Salary: Big Sofa offers a competitive benefits and salary package


How to Apply

Please email your resume along with a cover letter telling us why you want the role and why you’d be great at it.  Please send your application (with the role listed in the subject of your email) to Ebony at careers@bigsofatech.com

Please Note: Applications without a cover letter specific to this role will be automatically rejected. No agencies please.

US - Project Management LeadDoylestown, PA
Full Time - Project Management - Client Services

The Story of Big Sofa

Big Sofa Technologies is an insight-led technology company. We were founded out of a desire to put people back at the center of research and really be able to hear their stories. Our history began with carrying an inflatable sofa around the streets of London and asked people to share their stories, on video, with no predetermined set of questions or responses. Just a conversation about what mattered in their lives. 

While the sofa is no longer carried around, the passion to understand real consumer behavior and language  continued. Thus, a technology was developed that allowed people to easily capture, store, and analyze large amounts of visual content of consumers. Even more exciting was the realization that the world’s biggest brands can get closer to their customers by better understanding human behavior and the use of their products; all through the power of video! Our technology and innovative approaches are changing how clients capture data from and understand their customers. We believe that true authentic human understanding is observed rather than reported and we support Brands who wish to become closer to their customers through the power of video.

We are expanding our US team and looking for an individual that is self-driven, energetic, and passionate about what they do! As the US Project Management Lead, you will help Big Sofa expand its presence in the US by supporting day-to-day project needs, identifying and rolling out efficiencies  and contributing to overall business objectives.


Responsibilities will include…

- Being a key support and partner to business development leads ensuring the successful delivery of each project

- Managing projects from end to end from project commission to delivery for small to large scale domestic and international research projects

- Creating project related materials such as screeners, discussion and activity guides, and initial deliverables

- Liaising across the business to ensure all resources are aligned and prepared to support the project from all touchpoints

- Identify and work closely with the best vendors based on the project scope (including recruitment and tech partners)

- Be a partner, expert, and a consulting resource by client teams

- Supporting the growth of junior team members through leadership and mentorship

Desired experience & skills include...

- BA/BS degree

- 3+ years experience in project management

- 3+ years in the market research industry (agency experience is preferred)

- Strong communication skills

- Strong organization skills, attention to details, and thought leadership to solve problems and streamline processes

- An ability to collaborate across teams to find the best solution for meeting client needs

- Comfortable with technology tools and learning new technologies

- Capable of managing multiple projects and competing deadlines

- Experience in managing fieldwork and suppliers (recruitment and tech)

- Strong client focus and ability to build partnerships with client teams


Job Type: Full-time

Location: Doylestown, PA Area

Salary: Big Sofa offers a competitive benefits and salary package


How to Apply

Please email your resume along with a cover letter telling us why you want the role and why you’d be great at it.  Please send your application (with the role listed in the subject of your email) to Ebony at careers@bigsofatech.com

Please Note: Applications without a cover letter specific to this role will be automatically rejected. No agencies please.

UK - Operations ExecutiveLondon, UK
Full Time - Project Management - Operations

The Story of Big Sofa

Big Sofa Technologies is an insight-led technology company. We were founded out of a desire to put people back at the centre of research and really be able to hear their stories. Our history began with carrying an inflatable sofa around the streets of London and asked people to share their stories, on video, with no predetermined set of questions or responses. Just a conversation about what mattered in their lives. 

While the sofa is no longer carried around, the passion to understand real consumer behaviour and language  continued. Thus, a technology was developed that allowed people to easily capture, store, and analyse large amounts of visual content of consumers. Even more exciting was the realisation that the world’s biggest brands can get closer to their customers by better understanding human behaviour and the use of their products; all through the power of video! Our technology and innovative approaches are changing how clients capture data from and understand their customers. We believe that true authentic human understanding is observed rather than reported and we support Brands who wish to become closer to their customers through the power of video.

This is a great opportunity for someone early in their career to join our client service team as an Operations Executive working from our London office. We're looking for someone practical, professional and excited about working with our cutting-edge technology and project management team. 


Responsibilities will include…

- Working with the Operations team on building supplier networks and resources needed to deliver high quality projects.


- Support the team in the successful execution of projects, developing skills across the project life cycle but with a focus on project management and business operations. 


- Collaborate with the team and our clients to deliver on all aspects of project; from setting up projects and users to ensuring that visual insight systems are built appropriately, as well as on the operational side from building and managing supplier relationships to tech and equipment management.


- Learning the fundamentals of the business, its operations, the business model and the client-agency relationship.

Desired experience & skills include...

You might be relatively new to the world of work, looking for a career change into project management and operations, or a recent graduate. We’re looking for someone who:


- can demonstrate professionalism in a commercial/work environment

- is organised and has excellent attention-to-detail

- is a good communicator

- works well as part of a team, as well as autonomously

- analytical, interested in project management and adept with technology.

You’ll be excited to get stuck into supporting the success of this growing business, and enthusiastic to learn and develop skills across a range of business areas.



Job Type: Full-time

Location: Bankside - London, UK

Salary: Big Sofa offers a competitive benefits and salary package


How to Apply

Please email your CV along with a cover letter telling us why you want the role and why you’d be great at it.  Please send your application (with the role listed in the subject of your email) to Sarah at careers@bigsofatech.com

Please Note: Applications without a cover letter specific to this role will be automatically rejected. No agencies please.

UK - Client ExecutiveLondon, UK
Full Time - Client Services

The Story of Big Sofa

Big Sofa Technologies is an insight-led technology company. We were founded out of a desire to put people back at the centre of research and really be able to hear their stories. Our history began with carrying an inflatable sofa around the streets of London and asked people to share their stories, on video, with no predetermined set of questions or responses. Just a conversation about what mattered in their lives. 

While the sofa is no longer carried around, the passion to understand real consumer behaviour and language  continued. Thus, a technology was developed that allowed people to easily capture, store, and analyse large amounts of visual content of consumers. Even more exciting was the realisation that the world’s biggest brands can get closer to their customers by better understanding human behaviour and the use of their products; all through the power of video! Our technology and innovative approaches are changing how clients capture data from and understand their customers. We believe that true authentic human understanding is observed rather than reported and we support Brands who wish to become closer to their customers through the power of video.

We’re looking for a proactive and enthusiastic new addition to our London client service team. You’ll be practical, professional and excited about working with our cutting-edge technology platform to develop new visual insights. This role is a mix of project management, video research and insight, and client communication. If you are interested in a career at the intersection of these three things, this role is for you!


Responsibilities will include…

- You’ll be meeting your client contacts and building strong relationships with them to understand and answer their key business questions. 


- You’ll work to support the team in the successful delivery of a diverse range of video-based research projects, developing skills across the project life cycle with a focus on project delivery. You’ll also communicate project updates and findings to our R&D, insight and marketing clients.


- You’ll collaborate with the team and our clients to deliver all aspects of a project: including setting up projects and users and ensuring our visual insight systems are built appropriately - so that video is organised and analysed. You’ll also use your creativity to plan and design imaginative deliverables including playlists of video clips.


Desired experience & skills include...

You might be relatively new to the world of work, looking for a career change into insight, or a recent graduate. We’re looking for someone who is:


- Organised with excellent attention-to-detail

- A good communicator

- Confident and professional with clients

- Analytical and interested in research

- A team player, but also self-motivating and autonomous

- Adept with technology and confident with our video platform

- Experience using Microsoft Excel

You’ll be excited to get stuck into supporting the success of this growing business, and enthusiastic to learn and develop skills across a range of business areas.


Job Type: Full-time

Location: Bankside - London, UK

Salary: Big Sofa offers a competitive benefits and salary package


How to Apply

Please email your CV along with a cover letter telling us why you want the role and why you’d be great at it.  Please send your application (with the role listed in the subject of your email) to Charlotte at careers@bigsofatech.com

Please Note: Applications without a cover letter specific to this role will be automatically rejected. No agencies please.

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