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At Big Sofa we build technology that helps clients better understand human truths. We’re looking for talented individuals. Our offices are in London and Philadelphia.

Current positions

A better way to understand human behaviour

Big Sofa is a technology business that’s grown out of an insight consultancy. We help organisations make sense of an ever increasing flood of images and video by creating bespoke spaces in our powerful online platform to help them capture, organise and search media; and through using our insight and consulting skills to help them analyse, make sense of it and generate meaning. Combined, we enable deeper consumer understanding, better collaboration and innovation in organisations.

We’re working with some of the biggest agencies in the consumer intelligence sector and multinational clients. It’s a fast paced, flexible environment where intelligence, curiosity and creativity are fundamental parts of how we work. We’re agile and open to ideas; and everyone who works for us has a role in shaping the company’s future as we grow.

Open Positions

US - Client Director, North AmericaDoylestown, PA Area (also open to Remote Working)
Full Time - Client Services

The Story of Big Sofa

Big Sofa Technologies is an insight-led technology company. We were founded out of a desire to put people back at the center of research and really be able to hear their stories. Our history began with carrying an inflatable sofa around the streets of London and asked people to share their stories, on video, with no predetermined set of questions or responses. Just a conversation about what mattered in their lives. 


While the sofa is no longer carried around, the passion to understand real consumer behavior and language still persists.  Thus, we developed a technology allowing people to easily capture, store, and analyze large amounts of visual content - be it video, audio, or images.  Even more exciting is the realization that our clients, some of the world’s biggest brands, can get closer to their customers by better understanding human behavior and the use of their products - all through the power of video! Our technology and innovative approaches are changing how clients capture data and understand their customers. We believe that true authentic human understanding is observed rather than reported, and we support Brands who wish to become closer to their customers through the power of video.


We are expanding our US team and looking for a self-driven, energetic, and passionate person to join our team as a Client Director to help Big Sofa expand its presence in the US and drive forward revenue growth.


As a Client Director, your responsibilities will include…

- Driving forward revenue growth for Big Sofa in the US

- Developing and maintaining close relationships with client contacts

- Gaining an understanding of the clients’ general business needs and pain points, to create and influence strategic solutions utilizing Big Sofa's platform.

- Provide regular updates to Sr. Management and Leadership teams

- Record and track key client metrics; monitoring client health

- Develop and execute research design in close partnership with delivery teams

- Spread the word of Big Sofa’s capabilities at client meetings, networking events, conferences, and via social media

- Communicate regularly with clients on new product functionality and services

Desired experience & skills include…

- 7+ years in the market research industry (agency and brand experience preferred)

- 5+ years in account/client management/business development

- Clear understanding of the Insights industry and how to engage clients with a strong knowledge of research design and execution

- Experience in the tech-enabled insight space

- Initiative and drive to develop new client opportunities

- A track record of winning new business and developing productive client relationships

- Willingness to travel as needed for client face-to-face meetings

- Comfortable using technology tools and learning new technology

- A team player with an interest in developing talent and creating a positive company culture


Job Type: Full-time


Location: Doylestown, PA Area (but open to remote working)


Salary: Big Sofa offers a competitive benefits and salary package


How to Apply

Please email your resume along with a cover letter telling us why you want the role and why you’d be great at it. Please send your application (with the role listed in the subject of your email) to Brian Livell

Please Note: Applications without a cover letter specific to this role will be automatically rejected. No agencies please.

US - Analysis & Insight ManagerDoylestown, PA
Full Time - Insight - Client Services

The Story of Big Sofa

Big Sofa Technologies is an insight-led technology company. We were founded out of a desire to put people back at the center of research and really be able to hear their stories. Our history began with carrying an inflatable sofa around the streets of London and asked people to share their stories, on video, with no predetermined set of questions or responses. Just a conversation about what mattered in their lives. 


While the sofa is no longer carried around, the passion to understand real consumer behavior and language still persists.  Thus, we developed a technology allowing people to easily capture, store, and analyze large amounts of visual content - be it video, audio, or images.  Even more exciting is the realization that our clients, some of the world’s biggest brands, can get closer to their customers by better understanding human behavior and the use of their products - all through the power of video! Our technology and innovative approaches are changing how clients capture data and understand their customers. We believe that true authentic human understanding is observed rather than reported, and we support Brands who wish to become closer to their customers through the power of video.


We are expanding our US team and looking for a self-driven, energetic, and passionate person to join our team as an Analysis & Insight Manager.  Your role will by supporting day-to-day project needs as well as contribute to overall business objectives.


As Analysis & Insight Manager your responsibilities will include but not limited to…

- Lead qualitative and quantitative analysis of research projects for agency and brand clients

- Develop required research materials (e.g., task designs, screeners, discussion guide, etc)

- Use Big Sofa’s technology platform for analysis and developing research findings

- Develop client presentations in the form of film deliverables (in coordination Big Sofa’s Studio Team), customized homepages on Big Sofa’s platform, and/or Powerpoint

- Work in close partnership with business development leads, operations leads, and directly with clients to ensure research objectives are met and client expectations are exceeded

- Lead client presentations for sharing research findings

- Socialize research learnings across business and support the development of company best practices based on experiences

Desired experience & skills include…

- 3+ years in the market research industry (agency experience preferred)

- 2+ years in analysis and insight led work

- Clear understanding of the Insights industry and how to engage clients with a strong knowledge of research design and execution

- Initiative and drive to provide excellent delivery of projects

- Willingness to travel as needed for client face-to-face meetings

- Comfortable using technology tools and learning new technology

- Strong quantitative and qualitative analysis skills

- Strong interest in empathy-led research

- Excellent written and verbal communication skills

- Willingness and excitement to build new research methodologies, analysis and storytelling approaches when combining technology and insight

- A team player with an interest in developing talent and creating a positive company culture


Job Type: Full-time


Location: Doylestown, PA


Salary: Big Sofa offers a competitive benefits and salary package


How to Apply

Please email your resume along with a cover letter telling us why you want the role and why you’d be great at it. Please send your application (with the role listed in the subject of your email) to Brian Livell

Please Note: Applications without a cover letter specific to this role will be automatically rejected. No agencies please.

UK - Client Director, EuropeLondon, UK
Full Time - Client Services

The Story of Big Sofa

Big Sofa Technologies is an insight-led technology company. We were founded out of a desire to put people back at the centre of research and really be able to hear their stories. Our history began with carrying an inflatable sofa around the streets of London and asked people to share their stories, on video, with no predetermined set of questions or responses. Just a conversation about what mattered in their lives. 

While the sofa is no longer carried around, the passion to understand real consumer behaviour and language still persists.  Thus, we developed a technology allowing people to easily capture, store, and analyse large amounts of visual content - be it video, audio, or images.  Even more exciting is the realisation that our clients, some of the world’s biggest brands, can get closer to their customers by better understanding human behaviour and the use of their products - all through the power of video! Our technology and innovative approaches are changing how clients capture data and understand their customers. We believe that true authentic human understanding is observed rather than reported, and we support Brands who wish to become closer to their customers through the power of video.


We are expanding our UK team and looking for a self-driven, energetic, and passionate person to join our team as a Client Director to help Big Sofa expand its presence in the Europe and drive forward revenue growth.


As a Client Director, your responsibilities will include…

- Driving forward revenue growth for Big Sofa in the UK

- Developing and maintaining close relationships with client contacts

- Gaining an understanding of the clients’ general business needs and pain points, to create and influence strategic solutions utilizing Big Sofa's platform.

- Provide regular updates to Sr. Management and Leadership teams

- Record and track key client metrics; monitoring client health

- Develop and execute research design in close partnership with delivery teams

- Spread the word of Big Sofa’s capabilities at client meetings, networking events, conferences, and via social media

- Communicate regularly with clients on new product functionality and services

Desired experience & skills include…

- 7+ years in the market research industry (agency and brand experience preferred)

- 5+ years in account/client management/business development

- Clear understanding of the Insights industry and how to engage clients with a strong knowledge of research design and execution

- Experience in the tech-enabled insight space

- Initiative and drive to develop new client opportunities

- A track record of winning new business and developing productive client relationships

- Willingness to travel as needed for client face-to-face meetings

- Comfortable using technology tools and learning new technology

- A team player with an interest in developing talent and creating a positive company culture


Job Type: Full-time


Location: London


Salary: Big Sofa offers a competitive benefits and salary package


How to Apply

Please email your resume along with a cover letter telling us why you want the role and why you’d be great at it. Please send your application (with the role listed in the subject of your email) to Sam Curtis

Please Note: Applications without a cover letter specific to this role will be automatically rejected. No agencies please.

UK - Client Support ManagerLondon, UK
Full Time - Operations

We're looking for a new team member to assist with the smooth handling of technical issues and customer support requests that arise from anywhere within the business. You'll need to be adept in triaging and appropriately dealing with issues. You must have basic technical knowledge of software systems, common sense, sound judgement and excellent communication and people skills.


The Role:
Triage, manage and resolve user support requests

- On a daily basis handle issues and support requests as they arrive
- Triage requests according to business needs
- Where appropriate communicate or escalate issues
- Clearly communicate the action taken to stakeholders


Analysis of support requests to feed into product & tech

- Ensure effective categorisation of issues and requests
- Maintain data on support requests
- Identify patterns or points for escalation to the Product Team and Head of Engineering


Feedback for account/client management

- Report back to account teams on issues and where needed feedback directly to clients
- Escalate any recurring issues or causes for concern to Account Leads


In addition we may ask you to chip in with project & operational support as well as QA, technical & product support where needed.

Key Skills

- Attention to detail and independent thinkerAbility to communicate with clients and work as part of the internal team
- Positive can-do attitude with the ability to think through problems and arrive at pragmatic solutions
- Personable and client-centric attitude
- Broad commercial and business understanding of the drivers of success
- Basic understanding of the principles of web applications and how they work
- Basic knowledge of different hardware, OS and browsers including Windows, Mac, Edge, Chrome and Safari
- Comfortable in a fast paced and changing environment


Job Type: Full-time

Location: London

Salary: £35,000-45,000


How to Apply: Please send your CV with any relevant supporting information to careers@bigsofatech.com.


Our current recruitment partners are doing a fabulous job so no agencies please!

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